EntertainmentOfficials take complaints of citizens seriously - dainiktribuneonline.com

Officials take complaints of citizens seriously – dainiktribuneonline.com

Chandigarh, 15 September (Trinew)

Chief Minister Manohar Lal Khattar said that it is the first priority for the state government to ensure the solution of the problems and demands of the citizens. In this episode, the public relations program started on April 2 is a flagship program. Therefore, all administrative officers should work seriously on the grievances/demands of the public and the satisfaction of the complainant should be the highest priority of every officer while resolving the grievances. He was presiding over a review meeting with administrative secretaries here on Friday regarding the Jan Samswad portal.

He said that the government’s job is to formulate the policy, but it is the responsibility of the officials to implement it. So the officer should make sure that the benefits of the government schemes are reaching the eligible citizens. If policies are to be changed to benefit the people. The government is also ready for that whether it is to plead in the court or make any amendment in the law.

The sole purpose of government is to work for the public interest and for the happiness of the people. During the meeting Satbir who gave the report was called to get feedback on a complaint. CM talked to Satbir. Satbir said that during the public dialogue program of District Bhiwani in April, he had raised the demand for the reinstatement and relief of the dismissed PTI teachers before the Chief Minister. The Chief Minister assured to take appropriate action on this. Later we were given placement in schools through Haryana Kaushal Rozgar Nigam. CM ne apna vaada nibhaya hai, us rahat di hai. We are grateful to PTI teacher for this.

The Chief Minister said that when all the complaints and demands registered on the Jansamwad portal are resolved, the person making the report is called by the confirmation cell and asked whether he is satisfied with the solution.

Therefore, no officer or employee should solve any report incorrectly. He said that when complaints and demands are registered on this portal, the concerned citizens are notified through SMS. After this, the notification of the upcoming action taken by the concerned department and officer is also sent to the citizens through SMS.

Chief Secretary Sanjiv Kaushal, Chief Principal Secretary to CM Rajesh Khullar, ACS Ankur Gupta, Anurag Rastogi, Raja Shekhar Vundru, Anil Malik, Dr. G Anupama, AK Singh, Arun Gupta, Principal Secretary to CM V Uma Shankar, Head of Agriculture Dept. Secretary Vijendra Kumar, Commissioner and Secretary Pankaj Aggarwal, Commissioner and Secretary Aminit P Kumar, Deputy Principal Secretary to Chief Minister K Makarand Pandurang, Political Advisor to CM Bharat Bhushan Bharti and OSD Sudhanshu Gautam were mainly present.

Continuous review by the Administrative Secretary

The Chief Minister directed all administrative secretaries to check the Jan Samvad portal at regular intervals and review how many complaints registered in their departments have been resolved. He said that the work of establishing school, college, ITI, sports stadium, etc., which are going to be done across the state, should be mapped separately by their departments, so that they can be developed as per the need.

21 thousand complaints were registered on the portal

On this occasion, Additional Principal Secretary to CM Dr. Amit Agarwal said that 21 thousand complaints/demands have been registered on the portal so far. Out of these 14 thousand 543 reports have been sent to the field officers for further action by various departments. Of these, 10 thousand 763 reports are in progress. Apart from this 2245 complaints have been resolved so far.

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